Privacy Policy

1. Introduction

The Reno Company Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at therenocompany1.ca or contact us for renovation services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — your name, email address, phone number, and project address when you submit a quote request or contact form.
• Project details — information about your renovation project that you voluntarily provide.
• Usage data — pages visited, time spent on the site, browser type, and referring URLs, collected via analytics tools (with your consent).
• Communication records — records of correspondence when you contact us by email or phone.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries.
• Provide renovation services and manage our business relationship with you.
• Send you project updates, estimates, and relevant communications.
• Improve our website and services based on usage patterns.
• Comply with applicable laws and regulations.
• Measure the effectiveness of our advertising (with your consent).

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and measure site performance. Analytics and advertising cookies (including Google Ads conversion tracking) are only activated with your explicit consent, which you can provide or withdraw at any time via the cookie consent banner. Essential cookies necessary for the website to function are always active.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party vendors who assist us in operating our website and conducting our business (e.g., email services, analytics platforms), subject to confidentiality agreements.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the details below.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: